Appointments

CONSULTATIONS

Consultations are by appointment only and can be arranged personally at Reception or by telephone.

Appointments are spaced at 10 minute intervals. If you should require longer please inform the receptionist when you are booking your appointment. This helps prevent surgeries running late and causing inconvenience to other patients.

IT IS IMPORTANT TO ARRIVE ON TIME FOR YOUR APPOINTMENT. IF YOU ARE LATE YOU MAY NOT BE SEEN.

We book our appointments on the day which does tend to mean very busy phone-lines in the early part of the morning, especially on a Monday or after a public holiday. Please bear with us and continue to manually re-dial as the BT ‘ringback’ system does not register until much later due to the exceptionally high number of calls we deal with at this time of the day. Be assured that you will get an appointment or telephone consultation that day.

We do keep some ‘Advance booking’ appointments for those patients who need to book ahead due to their work commitments/travel. These are offered first thing in the morning or late in the afternoon in order to help plan for necessary appointments.

We do encourage patients to see the doctor of their choice. However, on occasion, this is not possible and we will arrange another partner for the consultation.

CONSULTING TIMES

Dr Hendry

• All day Monday, Tuesday and Thursday

• Friday morning only

Dr Coulter

• All day Monday and Friday

• Tuesday, Wednesday and Thursday mornings only

Dr Hunter

• All day Monday, Wednesday and Thursday

• Tuesday mornings only

Dr McGaughey

• All day Tuesday, Wednesday and Friday

• Monday mornings only

Dr Adams

• All day Monday and Thursday

During periods of high demand or when we have doctors on annual leave there is a possibility that you may be asked to speak to the doctors in order to assess/triage your call. It may be that you do not require to attend an appointment and it can be dealt with by telephone.

Please do not abuse the appointment system. Someone else may be in greater need of the appointment, so if you are in doubt ask to speak to either a doctor or a nurse for advice.

Under normal circumstances we will endeavour to offer an appointment with a named doctor within seven working days 80% of the time.

For General Health Advice and Support NHS 24 offer advice 24 hours a day, even during surgery opening hours. During daytime hours you will receive a full nurse consultation. The telephone number is 08454 24 24 24.